Campground Information & Rules

General Store / Office Hours: 12:00 PM – 6:00PM

 

Check-in hours are from 3PM to 6PM and all guests and visitors must register at the office. If you’re planning to arrive earlier, please give us a call-in advance to check availability and arrange an early check-in. There’s a small fee of $3 per hour for early check-ins, so be sure to plan accordingly. 

To ensure a peaceful atmosphere for all our guests, we escort each camper to their site and kindly ask that setup is completed before our quiet hours begin at 11PM.

We’re committed to maintaining a safe and enjoyable environment for everyone, which is why we do not offer check-ins after 10:30PM. We kindly request that you plan your arrival accordingly to avoid any inconvenience.

For those arriving between 6:00PM and 10:30PM, we’ll have a clipboard at the check-in station with your name, site number, and a map to your site. However, please note that during this time, we won’t be able to provide personal assistance in guiding you to your site. It’s important to park your rig responsibly to avoid any accidents or damage to other vehicles or campground property.  Any damage caused by parking is the responsibility of the camper.

Check-out: By 12 PM. We offer contactless checkout; no need to stop at the office. Leave no trace. Late checkout may be available (depending on the next reservation). There is a small fee of $3 per hour for late check out.  You must get pre-approval at office that morning.

Emergencies: Campground Maintenance: (865) 938-6600 during office hours. After Hours Emergencies: (865) 279-8706.  For all other emergencies (fire, medical, or other rescue needs) please call 911.  All other non-emergency matters should be addressed during office hours.

Quiet Hours / Lights Out:   11PM – 8AM. Please allow others to get a good night’s sleep.

Speed Limit: Do not exceed 5 ½ MPH.  You will be fined $25 for exceeding this speed limit. Repeat offenders will be asked to leave the campground without refund.  You are responsible for your guests.

Vehicles & Golf Carts: No speeding, reckless, or drunk driving. All vehicles must be registered and insured, be road worthy, be driven on the roadways only, and by a licensed driver.  Obey standard traffic rules. (5 MPH)

Parking: You will have 1 vehicle parked at or near your site. Parked vehicles must be fully off the road.  Overflow parking for vehicles is available in designated areas, first come first serve.

Children: For safety, children should be always supervised by an adult. Children riding bikes, using bathhouses, playground, pool, General Store, dog park, nature areas, etc. must be always supervised by an adult. 

Pets: No more than 2 pets are allowed per campsite for nightly guests. Pets must be always leashed and with a human outside. Aggressive and/or excessively loud dogs will be asked to leave.  Always clean up after your pet.  Pets are prohibited in bathrooms, in pool. Pets may not be left unattended in a tent or on campsite. We no longer allow dog pens, or pet fencing of any type. $25 Fine for any violations.

Visitors: All visitors must register at the General Store upon arrival.  $5 per person daily visitor fee applies (all ages).

Tent Campers:    Must have a tent and a vehicle.  Only 1 tent per tent campsite.  No tents on RV campsites. Rates are for 2 adults (18+). $5 per additional adult per night. 6 total people maximum per site.  Do not tie, nail, or screw anything to trees; hammock straps are acceptable. Tarps are permitted for temporary emergencies during rain only. No generators. Pets may not be left unattended in a tent or on campsite.

RV Campers:   Rates include 2 adult campers. Rates are for 2 adults (18+). $5 per additional adult per night. 6 total people maximum per site. No camping tents on RV sites; tent campsites are available.  Pop-up campers or any RV without standard full hookups restroom facilities may not stay for more than 10 days for sanitary reasons. Dumping black tanks into campground facilities after use of any wet wipes or feminine hygiene products is prohibited, TP only. Tarps are permitted for temporary emergencies during rain only. No generators unless campground power is unavailable.

Reservation Changes & Cancellations:

Camping is an outdoor adventure, and while we want you to enjoy the experience, we cannot offer refunds for weather, natural conditions, personal circumstances, or last-minute changes. Refunds and pro-rating are also not available for early departures.

• Date Changes: Must be made at least 14 days prior to your arrival date.
• Cancellations:

               o   14+ days before arrival: Full refund

               o   7-13 days before arrival: 50% refund

               o   Less than 7 days before arrival: Non-refundable

Please note: Holiday weekends, lock fees, and reservation fees are non-refundable. If you reschedule and later cancel, your original booking date will be used to determine refund eligibility.

Wi-Fi Internet / Dish:   Free Wi-Fi and Dish is available throughout most of the campground.

 Swimming Pool Rules

• The pool is for Volunteer Park registered guests only.
• Swim at own risk. No lifeguard on duty. Do not swim alone. Do not swim under the influence of alcohol or drugs.
• We reserve the right to expel anyone from the pool if they are engaging in unsafe activities or not following the pool rules.
• NO glass containers or food on the pool deck.
• NO RUNNING AT ANY TIME!
• NO horseplay, pushing, dunking or fooling around on the pool deck or in the water. No potentially hazardous water entries may be made from the side of the pool.
• Floating devices used for leisure are not allowed. Only sponge balls and noodles are permitted in the pool. Use of approved flotation or safety devices permitted only with direct adult supervision.
• Swimmers under the age of 16 must be accompanied by an adult, 18 years of age or older at all times while in the pool area.
• No animals in the pool fenced area.
• The pool is open from dawn to dusk. The pool will close during regular pool hours during maintenance, inclement weather, lightning, thunderstorm, and/or heavy rain. The pool will open as soon as weather conditions improve, and appropriate time period has passed. No refunds if any Volunteer Park amenity is unavailable for any reason.

Campfires / Fire Rings / Picnic Tables:   Fire rings & Picnic tables are included.  Do not move fire rings. Do not burn Trash or leave trash in fire rings. Firewood is available for purchase at the camp store.    No cutting of plants / trees.

Wildlife & Wilderness:    Do not harm wildlife.  Please be cautious of venomous snakes such as copperheads & plants such as thorns or poison ivy.  Please respect the forest. No trees, bushes, or plants, to be cut, removed, defaced, damaged, or injured in any way.

Trash: Follow the golden rule of camping and leave your site cleaner than you found it. $25 fine for site cleanup (i.e. Trash on ground or in fire pit, pet waste, cigarette butts, peanut shells, etc.) We do not have site trash pickup. Place your trash in the dumpsters provided. The dumpsters are for household trash only.  Items such as furniture, appliances, mattresses, construction debris, chairs, etc. must be taken to a landfill.

Restrooms & Laundry:   Leave area clean & notify management if disorderly or requires maintenance. Children must be always supervised. Dish, pet, and clothes washing in the restrooms is prohibited for sanitary reasons.

Safety: Any type of public disturbance will not be tolerated. Illegal drugs, public drunkenness, disorderly conduct, and use of profane language will not be tolerated. Violation is grounds for your immediate ejection. If police are called for any disturbance, the campsite must be vacated immediately – No Refunds.  All guests must comply with federal, state, local laws, and campground rules.

This is a private park, and your safety is important to us. Please notify the office if others will be visiting your site and provide their names and vehicle information. TN and Federal laws enable the carry of legally registered firearms, and we generally encourage you to legally ensure your personal protection. The recreational use of firearms, BB-guns, slingshots, and fireworks are prohibited within our campground.

Please Respect Others: Do not enter or walk through the sites of others unless invited. Keep your possessions and vehicles on your own site. Do not crowd or encroach on other sites (whether vacant or occupied) or on the “green space” or breathing room between sites. Keep personal belongings concealed, especially when not present.  We are not responsible for lost or stolen items. No solicitation.

Mail & Packages: Guests may receive packages. Paper mail is not permitted for daily and weekly guests. Address mail to: Volunteer Park and Family Campground, Attn: <name of person on reservation>, 9514 Diggs Gap Rd.  Heiskell, TN 37754. Do not put your campsite number in the address. Mail systems that require a Suite number may use the optional STE: “Office”. Packages will be returned to sender if not picked up after 3 days. We do not offer forwarding services. We are not responsible for lost or stolen packages, mail addressed incorrectly with campsite numbers or people’s names who are not the registered guests on a reservation, or carriers who indicate mail was delivered which was not delivered.

Policies, Rates, and/or Sites are subject to change at any time.  We reserve the right to enter any site at any time.  We are not responsible for damages, injury, or loss by accident, weather-related damage, theft, or fire to RV or property of any guest. We reserve the right to refuse service and to decline to allow a space to be occupied. Volunteer Park property and amenities are for Volunteer Park registered guests only. The registered guest is the “responsible party” and accountable for the actions of all family members and visitors. We reserve the right to eject any guest, without refund of rent or deposit, for: Unpaid campsite fees, Violation of any rules / policies, Repeated speeding violations, Verbal or physical threats / actions from any guest or visitor to another guest, visitor, employee, or management, Deliberate damage or destruction of property belonging to Volunteer Park, other guest or visitor. Payments: Card processing fees of 2.75% will be applied to any card payments and they are non-refundable. Insufficient Funds / Bounced Checks will be charged $50 fee.

Thank you for staying with us!  Please review us online Facebook, Google Maps, etc.

Additional Information for Monthly Guests

Monthly Guest Requirements

• Campers must be manufactured in the year 2000 or newer to be eligible for a monthly rate.
• Campers older than 15 years old will be inspected by the camp management before approval into the campground.
• Mobile homes are not permitted.
• Permanent additions (indoor living space, heated square footage) are not permitted. Campers must remain mobile.
• Campers must be registered, insured, and titled in the name of the registered guest.
• Valid Credit Card information must always be on file.
• Guests must have a valid driver’s license and own a vehicle. A copy of a driver’s license and camper registration must be provided to the office.
• Subletting is not permitted.
• We reserve the right to refuse or end reservations and/or eject guests for any reason, at any time, without refund.

Payments

• Payments may be made online, at the office during business hours, or by phone at (865) 938 – 6600
• No refunds for early departure. 
• Late Payments:  Payments are due on the first of the month.  Payments made after the 5^th day of the month will be subject to a 10% late fee.  If monthly payment is not made by the 10^th of the month your reservation will be cancelled, and you will be asked to leave the campground.
• Sites with meters will be billed by consumption.  Sites without meters will receive $75 per month fee for electricity.

Pets

Some visitors enjoy sharing the pleasures of camping with their dogs or cats. To ensure that all guests have a safe and enjoyable experience, we have established some guidelines.

•          All pets must have proof of current vaccinations.
•          We do not accept animals with any bite history.
•          No more than 2 pets are allowed per site with monthly reservations.
•          Bring the leash. Pets must be kept on leashes with the owner on the other side of the leash when outside. ($25 fine for violations)
•          Please clean up your pet waste and dispose of it properly.  Pet droppings must be picked up immediately, on or off your site. ($25 fine for each violation)
•          Good behavior is required. Dogs of any breed that are hostile or aggressive will be asked to leave the campground, along with their owners and reservation responsible guest.
•          Remember manners. Constant barking bothers other campers. If your pet is too vocal, you’ll need to find other accommodations.

  An Attractive Healthy Park…

Thanks for joining us in Tiny Living. 

•          You must be able to pack your camper and campsite yourself in the event of a weather evacuation.  
•          RVs must remain mobile and are not permitted to be placed on blocks/foundations or have tie-down straps. 
•          Keep your site neat and clean.  If your site is not kept clean you will be given a notice to clean it within 24 hours.  If not addressed, you will be charged a $10 per day fee until resolved.

       o   Permitted: Fire pit, picnic table, outdoor furniture, 1 grill, cooler, 1 outdoor rug (only on gravel areas, not on grass), 1 canopy, 5 potted plants, minimal string / solar path lights turned off at quiet hours. [Anything else can be kept inside of your camper or in a storage unit]

       o   Not permitted: Garbage, indoor rugs, indoor furniture, indoor fixtures, appliances, pools, hot tubs, jacuzzi, fences, tools, lawn/garden tools, weedwhackers, lawnmowers, broken down tools/parts/vehicles, tires, paint cans, construction materials, exercise equipment, pet waste, pet fencing, gardens, plants in the ground (use pots), firewood more than 30 days old, sheds, or anything moldy or deteriorating, anything not designed for outdoor camping / tiny living, etc.

•          You must keep the exterior of your RV clean and in good repair and your yard clear of leaves, sticks, etc.  If your RV has mold, you must clean/power wash your RV ASAP. If your RV is not kept clean you will be given notice to clean it within 24 hours.  If not addressed, you will be charged a $10 per day fee until resolved.
•          You must obtain permission before making any alterations or additions to your site, including vegetation. 
•          We do not allow any construction that requires a permit from Knox County.
•          We do not allow any permanent building additions, fences or sheds.
•          Small stairs and door-height platforms (not to exceed 4’x5’ or 20 sq ft) are permitted, if you have safety concerns using your standard camper steps. They must be made of treated lumber. It must be temporary, above ground, not on a permanent foundation, not attached to the RV, and on blocks / not touching dirt in any way. We recommend you hire a local handyman/contractor for construction.
•          No Plywood or OSB may be used on your site.
•          No Tarps may cover your RV for more than 7 days while repairs are made.
•          Disabled, non-licensed, non-registered, or non-insured vehicles must be repaired or removed within 7 days, or it will be towed at owner’s expense. 
•          You are required to keep your site vegetation properly maintained, weed pulling, up keeping any landscaping, etc. Do not cut down or trim any trees or shrub within the campground. Please report any limb concerns or shrubbery trimming requests to the office.
•          Winter: Only manufactured skirting is permitted, and in the winter season only. You are responsible for winterizing your camper. In freezing temperatures, you must wrap exterior hoses in insulation and use approved hose heating elements. If your hose freezes and bursts the campground pipes, you will be charged a $75 repair fee. Any winterization should be removed by March 1st.